Why Big Boy's Beats the Competition
Contact Our Indianapolis Roofing Experts Today!
If you're looking for a reliable and affordable roofing contractor in Indianapolis, Big Boy's Construction is the business for you! We understand that there are many different roofing services out there, all claiming to be the best. But we believe that our combination of affordability, quality workmanship, and customer service beats the competition hands down. When we speak to our customers, we consistently hear the same concerns over and over again when they've had a bad experience with another roofing company in Indiana, and it almost always has something to do with poor customer service and unprofessionalism. In this blog, we're going to break down several of these common complaints and show you how we handle things differently at Big Boy's Construction!
Complaint 1: "They Never Call Us Back"
For many homeowners, poor communication with a contracting company is a dealbreaker. When you're trying to get someone out to your home for an estimate or repairs, the last thing you want is to be left in the dark with no idea when they'll actually show up. At Big Boy's Construction, we understand that good communication is key to a successful working relationship. That's why we make it a point to return all of our customer's calls within 24 hours. We know that your time is valuable, and we respect that.
Complaint 2: "The Inspection Process Was a Nightmare"
Another common complaint we hear from customers is that other roofing companies take forever to conduct an inspection and provide an estimate. This can be extremely frustrating, especially if you're dealing with an emergency situation. Big Boy's Construction strives to make the inspection process as quick and painless as possible. We believe that you shouldn't have to wait days or even weeks to find out how much it will cost to fix your roof. That's why we'll provide you with a detailed estimate promptly after completing your inspection.
Complaint 3: "The Crew Was a Mess and Left Debris Everywhere"
We've all had the unfortunate experience of dealing with a messy contractor. It's one thing to have to deal with the mess while they're working, but it's even worse when they leave your property in complete disarray. This is something that you'll never have to worry about when you choose Big Boy's Construction. We pride ourselves on being neat and tidy, both during and after the job. We understand that your home is your sanctuary, and we'll treat it with the respect it deserves.
Complaint 4: "Our Project Took FOREVER"
We get it, no one likes delays. Unfortunately, sometimes they're unavoidable. But at Big Boy's Construction, we do everything in our power to minimize any potential delays on your project. We understand that your time is valuable, and we'll work hard to complete your project as quickly as possible without sacrificing quality. In general, most residential roof replacements or installations take about two to three days to complete. However, this can vary depending on the size and complexity of your project.
Complaint 5: "There Were Several Hidden Costs"
This is one of the most frustrating complaints we hear. No one likes to be surprised with hidden costs, especially after they've already agreed to a price. That's why we believe in complete transparency when it comes to pricing. We'll provide you with a detailed estimate upfront so that there are no surprises later on down the road. With Big Boy's, you'll never have to worry about hidden or surprise costs and fees. If any additional unforeseen cost arises, you will be notified immediately and we won't move forward without your approval.
Complaint 6: "It Seems Like Nobody Was Listening To Me"
As is the case with so many of these frequent complaints from homeowners, it all comes back to communication between you and your contractor. At Big Boy's Construction, we take the time to listen to our customers and understand their needs. We'll work with you every step of the way to ensure that your project is done exactly the way you want it. Our reputation for customer service is second to none in Indiana, and we believe you'll see that from your very first contact with us, all the way through to the completion of your project.
Complaint 7: "The Timeline Was a Mystery"
This is another common complaint that we hear from customers. At Big Boy's Construction, we understand that you need to know when your project will be completed. That's why we'll provide you with a detailed timeline at the beginning of your project and keep you updated every step of the way. We understand that replacing your roof can be disruptive to your life, and we'll do everything we can to minimize that disruption.
Complaint 8: "I Felt Like I Had to Manage the Project Myself"
This is one of the most common complaints we hear from customers. At Big Boy's Construction, we understand that you hired us to manage your project, and that's exactly what we'll do. We'll take care of everything from start to finish so that you can relax and enjoy your new roof. You should never have to feel like it's your responsibility to make sure the project is getting done right! When you hire Big Boy's Construction, you can rest assured knowing that you're in good hands.
Complaint 9: "I Didn't Feel Like I Could Trust Them"
This is one of the most important complaints we hear from customers. At Big Boy's Construction, we understand that trust is key in any business relationship. That's why we work hard to build trust with our customers from the very beginning. We'll always be honest with you, and we'll never try to take advantage of your situation. We've had over 30 years of experience serving our customers with roofing services in Indiana, and in that time, we've learned just how important it is to develop trusting relationships with each and every one of our clients.
Complaint 10: "Their Quality of Work Didn't Meet Expectations"
This is one of the most frustrating complaints we hear because it means that a homeowner has already gone through the entire roofing process and been left with a sub-par final result. At Big Boy's Construction, we understand that you expect nothing but the best when it comes to your roof. That's why we only use the highest quality materials and products available on the market. We also employ some of the most experienced and skilled roofing technicians in Indiana. When you choose Big Boy's Construction, you can rest assured knowing that you're getting the best possible roof for your home.
Contact Our Indianapolis Roofers
If you're looking for a roofing contractor in Indiana, look no further than Big Boy's Construction. We offer the best roofing services in the state, and we're dedicated to providing our customers with the best possible experience. Contact us today to schedule a free consultation, and see for yourself why Big Boy's Construction is the best choice for your roofing needs!
